OBEY

OBEY

The Algorithm.

Think about how unpleasant your interaction with various software programs and services would be, if they got to call the police on you for breaking the rules.

Software companies, more often than not, care less about customer service than Real World companies.

It's cheaper, and easier, to use the Algorithm, instead of Expert Human Judgement, at almost any level.

Originally shared by ****

"I was only following corporate algorithms." Let's recap. United employees blindly followed the decision making of algorithms up to the point of telling seated passengers to deplane. The authoritarian decision making that followed was just as rigid and unyielding. Disobeying orders of the flight crew led to the police. Disobeying the police led to forced removal. Finally, the public failure of this process led United's CEO to praise employees for their rigid adherence to algorithmic and authoritarian decision making. The entire process was inevitable. It's also not a unique situation. We're going to see much more of this in the future as algorithms and authoritarianism grow in America. 
http://globalguerrillas.typepad.com/globalguerrillas/2017/04/algorithmic-dystopia.html

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