Service With(out) A Smile

Service With(out) A Smile

"It’s no secret that the Social Security Administration is understaffed. The Center on Budget and Policy Priorities said in a report that the administration’s budget has shrunk by 10 percent since 2010, while aging baby boomers have swollen its workload.

Last year the administration got 37 million phone calls for help and 41 million office visits. The average appointment wait time was three weeks while more than a million cases for disability payments were backlogged, according to the report."

via George Station

Originally shared by Andrew Pam

It's easy to believe that the homeless person is crazy.  But as Kafka pointed out, often it's the system that's crazy.  And this story is eminently Kafkaesque.  It's great that she finally got a good outcome (after 16 years!) but what about all the other people in similar situations?
http://news.nationalpost.com/news/world/i-wasnt-crazy-homeless-woman-proves-the-u-s-government-owes-her-100000

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