Putting The Individual Customer First

Putting The Individual Customer First

Something US financial institutions are spectacularly bad at...

via +Ralf Haring

Originally shared by Chris Jones

"""
When trying to figure out who’s to blame, you end up with a weirdly tangled web of misaligned incentives. Almost everyone involved—banks, credit-card companies, retailers and merchants, payment processors, terminal manufacturers—have been focused on their own bottom lines, rather than the impact their decisions will have on customers. And that’s created a maelstrom of incompetence.
"""
http://qz.com/717876/the-chip-card-transition-in-the-us-has-been-a-disaster/

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